It is becoming increasingly more difficult to receive emails successfully. As a result, it is possible that your internet provider blocked our email response to your support request.
Please check your spam / bulk folders to ensure that our email did not get caught in there.
When you place a ticket, be sure to write down the ticket number that is provided to you. This way, if it has been more than 2 business days and you still have not received a response, you can visit this website again to check the status of your ticket.
Note: We make every attempt to respond within 2 business days, and often even quicker than that.