Technical Problems (Email, Downloads, Etc)

Home > Technical Problems (Email, Downloads, Etc)

On iPad / iPhone, PDFs Won't Display Correctly

Some people who use iPads and iPhones report having difficulty viewing PDFs. Although we don't know why this happens specifically, some of them have resolved the problem by purchasing the Fast PDF+ app which is only $2.99

There are black lines and boxes in the eBook

This is a known issue with the default PDF viewer in Mac OS 10 and the PDFs created with Microsoft Word (which I use to create my PDFs). The way to resolve this is actually quite simple: (1) Make sure your Adobe Reader version is updated. You can download it for free at https://get.adobe.com/reader (2) After you download the PDF, open Adobe Reader first. Then from within Adobe Reader, open the PDF file. If this still doesn't resolve your problem, please contact us!

Emails Are Going Into The Spam Folder

First of all, please make sure that you have added my email address to your Allowed Senders list and your Address Book. If you've already done that and are still seeing my messages in your spam box, please make sure that you have Images Enabled in your email reader. Also, go back to some of my previous messages and click the links within those emails. Also make sure that you respond to one of my emails and just say 'hi' or 'thanks.' The reason for this is that more and more email providers...

Your Unsubscribe link doesn't work! How do I stop your emails?

First of all, please accept my sincerest apologies for your inconvenience. My intention is to only be of service to those people who want to receive my emails and to ensure that anybody who does not want to receive my emails will not and can unsubscribe easily. I pay another service to manage my email technology to ensure that your email unsubscribe requests are taken care of easily and automatically; however unfortunately, sometimes a few problems can arise that may make it difficult for you...

The eBook says it's corrupted or damaged and cannot be repaired

This problem usually occurs because of one of two reasons: (a) You have an outdated version of Adobe Reader. Visit the link below to install the latest version of Adobe Reader, and see if this resolves your problem: Adobe Reader Download (https://get.adobe.com/reader/) (b) Also, sometimes your download doesn't complete successfully. This can be for a variety of reasons, ranging from your internet connection having a hiccup, to trying to open the file to soon, or my website having a hicc...

A website you referred me to doesn't have the subscribe box you said it would. Why not?

This is one of those situations where I have a solution without a very good explanation. The short version is, you can probably resolve the problem by viewing the website using a different internet browser. For example, if you regularly use Internet Explorer, then try visiting the website using FireFox browser. Or if you usually use FireFox browser, try with Internet Explorer. The reason for this is that websites are created using a programming language called "HTML" - but not every intern...

Video Won't Play

In most cases, the reason a video won't play has to do either with your internet browser or the speed of your internet connection. Here's a few things you can try to resolve the issue. (1) If the video won't play at all, then make sure your browser is updated to the most recent version. Also, make sure you do not have any Ad-blocking software installed. Some ad-blocking software will prevent videos from playing. (2) If the video plays, but it stops every few seconds and just can't seem to ...

The link in your email doesn't work

There are a few things that can cause links in emails to not work successfully, so please read this carefully: (1) If the link is UN-clickable... meaning that no matter what you try, your email will not let you click it then it's possible that your email provider has incorrectly identified my email as 'spam' and automatically disabled the links. Therefore, you will need to add me to your 'Allowed Senders' list. You can also add me to your Address Book which also helps, as well as just sending ...

What If The Help Desk Won't Let Me Write A Ticket?

First, try clicking the link below to write a ticket: Submit A Help Desk Ticket (https://chriscade.ladesk.com/submit_ticket) If that doesn't work, then you can try replying to the most recent email I sent you. Most emails can be replied to, I just can't guarantee a fast response since the Help Desk is usually the quickest way to reach me. As a last resort, you can leave a voicemail on at the phone number at the bottom of this page... however I check the voicemails very infrequently, so it ...

You Never Received A Response To Your Help Desk Request

It is becoming increasingly more difficult to receive emails successfully. As a result, it is possible that your internet provider blocked our email response to your support request. Please check your spam / bulk folders to ensure that our email did not get caught in there. When you place a ticket, be sure to write down the ticket number that is provided to you. This way, if it has been more than 2 business days and you still have not received a response, you can visit this website again t...

How Do I Open the Free Ebooks?

The free ebooks require Adobe Reader to view them, and you can download the latest version here for free: Download Adobe Reader (Free) (https://get.adobe.com/reader/)

Confirmation Email Has Not Been Received

The unfortunate truth is that a lot of valid email gets labeled as spam and will never get to you. To ensure that you do receive the confirmation email, make sure that you have done the following: 1. Check your spam or bulk folders for my email 2. Make sure you have added the following email address to your Address Book, Whitelist, or Approved Senders list: chris@chriscade.com 3. After you have done that, you might also try re-subscribing either with the same email address or a differen...